The office response was:
Helpful and timely;
Courteous and pleasant;
Helpful but it took longer than I'd hoped;
It was hard to get answers;
Not very helpful;
The paperwork (estimate/proposal/billing):
Accurate and efficient;
Helpful with details and emailed appointment information;
Delayed but accurate;
Late and not accurate.
The technician came:
Within the 2-hour window;
Late but called to advise;
Late and did not call until after the time frame;
The technician was:
Pleasant, professional and helpful
Professional but not very personable.
Nice but had trouble with the solving problems.
Distracted by outside issues
Difficult to deal with
Paul H. (tall Paul, w/moustache)
Paul V. (shorter height)
Greg (medium height)
Jason (taller, younger)
Cyndy (info or issue addressed by phone or email)
I don't remember, I wish I knew who it was.