Thank you for taking the time to give us this detailed evaluation and feedback.

(We really  do look at your input to see what we can do better.)

 

    Explanation of rating scale.

A B C D E NA
Very Satisfied Satisfied, but could be better So, so / not important Not satisfied - a reason to hesitate in calling A-1 again Very dissatisfied - this is a major area of concern Not Applicable

Initial Contact:  Telephone Calls / Emails: 
Was the message on the answering machine effective and informative in handling your call?  (also, plesase see our special note in the comment field at the bottom)

   A     B     C     D     E     NA

How reliable/prompt were follow-up calls or E-mails?

   A     B     C     D     E     NA

How confident were you that your call or email would be returned?

   A     B     C     D     E     NA

Were you confident in the information you received?

   A     B     C     D     E     NA

How promptly was the call returned?

   A     B     C     D     E     NA

Were we courteous and informative regarding what you should expect? 

   A     B     C     D     E     NA

How were your questions handled?

   A     B     C     D     E     NA

How well did we understand and address your requirements?

   A     B     C     D     E     NA

Was the website and/or email helpful to getting a response to your situation?

   A     B     C     D     E     NA

Was it hard to get an appointment to fit your schedule?

  A     B     C     D     E     NA



Work Quality: Paperwork/email completion:
How would you compare the actual work to what you expected?

   A     B     C     D     E     NA

How promptly was the estimate/proposal for work returned to you?

   A     B     C     D     E     NA

How would you compare the actual work done to your expectations of electricians in general?

   A     B     C     D     E     NA

Was the final invoice accurate and detailed?

   A     B     C     D     E     NA

If a return visit was needed (for additional items or warranty issues), was it handled promptly?

   A     B     C     D     E     NA

Did you consider the pricing fair?

   A     B     C     D     E     NA



Who was there:

Paul H. (tall Paul, w/moustache)
Paul V. (shorter height)
Greg (medium height)
Jason (taller, younger)
Jeff (medium height, younger)
Cyndy (info or issue addressed by phone or email) I don't remember, I wish I knew who it was.

 



(optional information - this feedback can be anonymous if you'd like by leaving these fields blank)
Name: Email:

Additional Information/Comments

(If you want follow-up service, etc., please be sure to give your name, address and telephone numbers.)
Thanks.


Back to A-1 Electric Co., Inc. main page